We are committed to delivering first-class maintenance and support which is why our Support Engineers are experts in security and compliance to ensure your data is always safe.
With Safe-T’s Maintenance program, your organization will benefit from system updates and enhancements of the products covered by your specific maintenance agreement.
- The most current system updates and feature enhancements
- Alert notifications and announcements
Standard Support (ST-SL1)
Safe-T’s global Support Team provides world-class customer support for all deployments to ensure that your entire deployment is current, operating with maximum efficiency and meets your overall expectations and technical requirements.
Standard Support provides telephone and emails operational & technical support.
Standard Support includes:
- Telephone/Email operational & technical support from 08:00-17:00, formal business days of the customer’s country
Premium Support 24×7 (ST-SL2)
With Safe-T’s Premium Support program, your organization will benefit from our world-class support anytime you need assistance. Premium Support with 24×7 provides unlimited telephone and email operational & technical support.
Premium Support includes:
- Telephone/Email operational & technical support 24 hours a day, 7 days a week