Standard Support Level 1

Safe-T’s Global Support Team provides world-class customer support for all Safe-T Box and RSAccess deployments through our Maintenance & Support Program to ensure that your entire deployment is current, operating with maximum efficiency and meeting your overall expectations and technical requirements. The Standard Support Level 1 program provides unlimited telephone and email operational & technical support as well as all system updates and enhancements of the products covered by your maintenance agreement.

 

Standard Support Level 1 enrollment includes:

  • Telephone/Email operational & technical support from 08:00-17:00,
    formal business days of the customer’s country
  • The most -current system updates and enhancements
  • Alert notifications and announcements

Premium Support Level 2 with 24×7

With Safe-T’s Premium Support program, your organization will benefit from our world-class support anytime you need assistance. Like the Standard Support Level 1 program, Premium Support Level 2 with 24×7, provides unlimited telephone and email operational & technical support as well as all system updates and enhancements of the products covered by your maintenance agreement.

 

Premium Support Level 2 with 24×7 includes:

  • 24×7 Telephone/Email operational & technical support
  • The most -current system updates and enhancements
  • Alert notifications and announcements